WARNING: This product contains tobacco-free nicotine. Nicotine is an addictive chemical.

FREQUENTLY ASKED QUESTIONS

Age Certification

By entering this website, you agree that you're of legal age in your state to purchase electronic cigarette products.

Falsifying your age for the purpose of purchasing products from this web site is illegal and punishable by law.

The LED on the device is lit when charging and goes out when charged to 100%.
Your device may have already been fully charged. The light goes out when fully charged.
A proprietary breakthrough in nicotine technology, Nictech™ provides heightened nicotine satisfaction and a neutral taste palate, without the use of benzoic acid.
RipTide®, powered by NicTech™, is an innovative and intensely satisfying nicotine experience, providing cleaner, crisper flavor, and a smoother-than-salt draw.
With the included Micro USB charger plugged into a 5v or less charging block, or computer. We recommend using a UL-listed charging block. Be sure to remove from charging once charged.
Nicotine salt is just another way of saying benzoic acid has been added to the nicotine.
No.
Tobacco-free nicotine in this form is a high quality nicotine developed without sourcing from the tobacco plant. We believe it provides a higher quality, cleaner vape with better flavor. Our consumers agree.
Tobacco-free nicotine is made from a proprietary process and we do not share that information. Ingredients include tobacco-free nicotine, PG, VG and flavorings.
Enjoy Life!
Nothing is leak proof, but it is leak resistant.
The pods are assembled and filled in China from USA-sourced proprietary e-liquid containing tobacco-free nicotine.
Right here! Also, stay tuned for our dealer locator :)
The Ripstick is a proprietary pod system. All you need to do is remove the empty pod and replace it with a new one. You can keep multiple pods and exchange them as desired. Be sure to remove both the mouthpiece plug and the silicone cap on each pod before use.
Pods are sealed and they generally do not function without the RipStick battery device. They have only small quantities of liquid inside. The nicotine is diluted but can be harmful in certain circumstances. However, DO NOT EAT pods. Contact a physician or poison control center if ingested. Wash hands if skin contact is made. Wash eye thoroughly if eye contact is made (eye irritant).
181127101 = year – month – day – batch#
Typically the shelf life is 12 months. There should be a “best by” date on the package.
That all depends on usage, but typically a charge will last a full day.
You will typically get a least 1000 charges out of the battery before it needs to be replaced.
Yes, our team will send you a post-paid envelope, so you can return the device in question. We will investigate your complaint and send you a replacement upon receipt of the damaged unit. Check first for simple fixes, such as whether you have attempted to charge the battery and whether you removed the mouthpiece plug and silicone cap prior to inserting the pod.
No. RipTide and RipStick are not derived from tobacco and are not intended or expected to be used with any tobacco product. Tobacco-based products may contain impurities associated with the water or soil used to grow the crop, pesticide residue, etc. This premium tobacco-free nicotine (TFN) product is different. Tobacco is not used in the making of the product. It is tobacco-free.
Yes. Although Riptide and Ripstick are not tobacco products, we restrict sale to adult consumers of legal smoking age. We use a third-party age verification system for internet sales. We require downstream distributors and retailers to require age verification. This product is for adult consumers who prefer an alternative to traditional smoking or vaping products.